Certified System Administrator flashcards

Modern UI, personalized, user friendly

Central menu for workspaces, lists, favorites

Role specific, task oriented interface

Traditional interface, for admins and developers

Lists applications and modules

Search and filter apps and modules

Quick access to frequently used items

Recently visited pages and records

Top of the screen, global elements

Find records, knowledge articles, users

Test access and experience as another user

Personal UI preferences, compact view

Displays multiple records in a table

Displays details of a single record

Chronological record of changes and comments

Records linked to the current record

Choose which fields display in a list

Right click options for list actions

Right click options for form actions

Buttons, links, and context menu items

Run on the client side (browser)

Make fields mandatory, visible, or read-only

Policy simpler, for UI changes; script for complex logic

Organize fields on a form

List and form side by side

Drag and drop layout for forms

Adds multiple items from a list

Links to a record on another table

Access fields on related tables

Related list shown directly on a form

Stores individual user records

Stores group definitions

Grants access to features and data

Inherits roles assigned to the group

User authorized to receive another user's notifications and approvals

Base table for all process records

Incident, Problem, Change Request

Automates task routing based on conditions

Filters tasks assigned to user's groups

Kanban style management for task records

Work notes internal, comments visible to caller

Required to approve or reject tasks

Track timing against defined service targets

Matches conditions to specific groups or users

Role is permission, group is collection of users

Database tables store data as records

Define data format and input method

Points to a record on another table

Selects from a predefined list of options

Freeform text entry

True or false toggle

Stores specific calendar or clock values

Visual representation of table relationships

Provides fields to child tables

Inherits fields from parent table

Table that is not extended from another

Table that inherits from another table

Defines table and field attributes

Configured in Number Maintenance

Tool to move external data into tables

Defines location and format of import data

Staging area for incoming data

Defines relationship between import and target fields

Uses field as unique key for record matching

Connects source column to target field

Captures configuration changes for migration

Only captures customizations, not system data

Configuration is native, customization requires script

Server side logic triggered by database action

Browser side logic for form behavior

Form field control without scripting

Enforces data requirements on database level

Client is browser, Data is server enforcement

Defines security for tables and fields

Role, then condition, then script

Controls access to entire record set

Controls access to specific field values

Applies security to all table fields

Temporary session role for security tasks

Contains actual configuration changes

Supported formats include XML, CSV, Excel

Metadata describing system database structure

Automated removal of old records

Speeds up data retrieval queries

Import set handles data, Update set handles configuration

Orderable items and services

Specific service or product request

Creates a record in a table from catalog

Bundles multiple catalog items into one request

Reusable group of variables for catalog items

User input fields on a catalog item form

Defines input format, e.g., text, reference, checkbox

Overall container for ordered items

Individual item within a request

Work performed to fulfill a requested item

Automates multi-step processes

No-code automation for processes

Workflow is legacy, Flow Designer is modern

Starts a flow, e.g., record created, scheduled

Building block of a flow, e.g., create record, send email

Contains related actions for a specific application

Connects to external systems via spokes

Defines expected service delivery times

When an SLA is attached, started, paused

Rules for calculating and enforcing service levels

Failure to meet defined service target

Automates actions for SLA events, e.g., notifications

Tracks and analyzes service metrics

Repository of self-service information

Individual document in the Knowledge Base

Conversational interface for support and tasks

Specific conversation flow in Virtual Agent

Interprets user input for Virtual Agent

Connects Virtual Agent to messaging platforms

User-facing interface for catalog, knowledge, requests

Browser

Database or application server

Client-side

Server-side

onLoad, onChange, onSubmit, onCellEdit

Before, After, Async, Display

Client-side API for form manipulation

Client-side API for session information

Server-side record being processed

Server-side record state before update

Server-side class for database operations

Server-side methods for system tasks

Client-side to server-side communication

Reusable server-side script library

Client = browser, Server = database

Policy = low-code field control, Script = logic

Rule = data integrity, Script = UI behavior

Runs after database commit, background process

Runs before record save, modifies data

Runs when record loads, populates g_scratchpad

Passes server data to client

Enforces mandatory data on server

Triggers actions based on field state

Client callable or internal server-side

Displays blue message at top

Displays red message at top

Saves changes in a script

Retrieves field value from record

Avoid scripts if configuration suffices

addQuery, query, next