CIS – Hardware Asset Management flashcards
SERVICENOW · CIS – Hardware Asset Management (CIS-HAM)
Flash cards that will help prepare for the HAM ServiceNow exam. I'll admit there aren't going to be any definitions on the exam itself but it is good to know what these are.
Certification Summary
The ServiceNow Certified Implementation Specialist Hardware Asset Management exam is for the admins who actually reconcile the hardware records against the physical inventory. You sit this if you are the one responsible for the mess when the CI count does not match the floor count or when the procurement team cannot find the purchase order for a pile of busted laptops in the server room.
Focus your study on the Practical Management of IT Assets and Data Integrity, which make up over half the exam and cover how the system tracks hardware lifecycles and cleans up bad import data. Spend the rest of your time on the IT Asset Management Overview and Operational Integration sections, which dictate how you link asset records to your CI classes. You will see specific questions about the Asset Lifecycle state model and how it triggers automated workflows for hardware retirement.
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All cards (134)
Scroll to review fronts and backs
Card 1
Front
HAM vs SAM
Back
Hardware tracks physical assets; Software tracks license entitlements and usage
Card 2
Front
ITAM lifecycle phases
Back
Request, procure, receive, deploy, maintain, retire, dispose
Card 3
Front
Asset state
Back
Current condition of a CI in the asset inventory
Card 4
Front
Asset substate
Back
Detailed status within a specific asset state
Card 5
Front
CI vs Asset
Back
CI is for service management; Asset is for financial and lifecycle management
Card 6
Front
Normalization
Back
Standardizing raw discovery data into consistent manufacturer and model names
Card 7
Front
Discovery source
Back
Tool or method used to populate configuration data
Card 8
Front
Asset record creation
Back
Triggered by procurement, receiving, or discovery of new hardware
Card 9
Front
Model category
Back
Links model records to specific asset classes and CI tables
Card 10
Front
Hardware model
Back
Catalog entry defining the make and model of hardware
Card 11
Front
Stockroom
Back
Physical or virtual location where assets are stored before deployment
Card 12
Front
Transfer order
Back
Movement of assets between stockrooms or to a user
Card 13
Front
Asset disposal
Back
Final lifecycle phase involving decommissioning and verifying destruction
Card 14
Front
Depreciation
Back
Reduction in the financial value of an asset over its useful life
Card 15
Front
Salvage value
Back
Estimated worth of an asset at the end of its life
Card 16
Front
Asset audit
Back
Verifying physical existence and location of assets against inventory records
Card 17
Front
Consumables
Back
Assets tracked by quantity rather than unique individual serial numbers
Card 18
Front
Bulk stock
Back
Managing identical items as a single aggregate quantity
Card 19
Front
Parent-child asset relationship
Back
Hierarchy linking components to a primary host hardware asset
Card 20
Front
Asset reclamation
Back
Process of recovering assets from users or retired systems for reuse
Card 21
Front
Contract association
Back
Linking assets to maintenance or lease agreements for financial tracking
Card 22
Front
Cost center
Back
Department or unit responsible for the asset's financial expenditures
Card 23
Front
Asset tag
Back
Unique identifier assigned to a physical item for tracking purposes
Card 24
Front
Serial number
Back
Manufacturer-assigned unique identifier for a specific hardware unit
Card 25
Front
Procurement process
Back
Ordering, purchasing, and receiving hardware into the inventory system
Card 26
Front
Asset management role
Back
Permissions required to create, update, or delete hardware asset records
Card 27
Front
Retirement state
Back
Status indicating an asset is no longer in active service
Card 28
Front
Data source importance
Back
Ensures accurate record matching and prevents duplicate asset entries
Card 29
Front
Asset identification rules
Back
Logic defining how to match incoming data to existing asset records
Card 30
Front
Reconciliation definition
Back
Comparing discovery data against asset inventory for consistency
Card 31
Front
Normalization data services
Back
Centralized library for standardizing manufacturer and model names
Card 32
Front
Discovery source attribute
Back
Identifies which tool populated the specific hardware record
Card 33
Front
Asset record attributes
Back
Fields containing financial, physical, and lifecycle tracking data
Card 34
Front
Hardware model normalization
Back
Translates raw hardware data into clean, vendor-standardized model names
Card 35
Front
Data integrity goal
Back
Maintaining one source of truth for hardware inventory records
Card 36
Front
Model category purpose
Back
Determines which CI and asset tables a model populates
Card 37
Front
Reconciliation engine
Back
Automates matching discovered hardware with inventory records
Card 38
Front
Asset record validation
Back
Checks data quality before finalizing inventory updates
Card 39
Front
Duplicate record prevention
Back
Uses unique serial numbers and asset tags for matching
Card 40
Front
Normalization status
Back
Indicates if a model matches the master library records
Card 41
Front
Discovery data limitations
Back
Missing financial or procurement details required for full asset tracking
Card 42
Front
Reference field integrity
Back
Ensures linked records like locations or users actually exist
Card 43
Front
Asset import sources
Back
External files or API feeds used to populate inventory
Card 44
Front
Data policy for assets
Back
Mandates required fields before an asset record can save
Card 45
Front
Hardware manufacturer field
Back
Standardized value from the content library for consistent reporting
Card 46
Front
Normalization mapping
Back
Links local model names to standardized library product names
Card 47
Front
Asset audit trail
Back
Logs changes to attributes for accountability and data history
Card 48
Front
Hardware model lifecycle
Back
Tracks end of life dates to plan hardware refreshes
Card 49
Front
Asset attribute mapping
Back
Aligns incoming data fields with system asset record fields
Card 50
Front
Data source priority
Back
Defines which system update takes precedence during reconciliation
Card 51
Front
Asset record enrichment
Back
Updating inventory with data from procurement or contract records
Card 52
Front
Serial number uniqueness
Back
Primary key for identifying specific physical hardware units
Card 53
Front
Discovery vs inventory
Back
Discovery finds tech; inventory tracks ownership and cost
Card 54
Front
Standardized model names
Back
Required for accurate reporting and vendor lifecycle management
Card 55
Front
Asset data cleanup
Back
Removing or merging incorrect records after discovery runs
Card 56
Front
Hardware category mapping
Back
Groups assets for financial and reporting purposes
Card 57
Front
Reconciliation rules
Back
Criteria used to prevent creating duplicate assets during discovery
Card 58
Front
Data quality dashboard
Back
Visualizes missing or inconsistent asset data for correction
Card 59
Front
Asset import set
Back
Staging table for validating data before inserting into assets
Card 60
Front
Normalized model values
Back
Consistent naming provided by the central hardware content library
Card 61
Front
Required asset fields
Back
Essential data points for financial and lifecycle tracking
Card 62
Front
Discovery source field
Back
Audit field showing where the asset data originated
Card 63
Front
Hardware model content
Back
Managed data library for vendor and model name standardization
Card 64
Front
Asset vs CI
Back
Asset tracks cost and lifecycle; CI tracks technical relationships
Card 65
Front
Model category
Back
Defines asset class and links model to configuration tables
Card 66
Front
Normalization process
Back
Standardizing manufacturer and model names against a central library
Card 67
Front
Reconciliation definition
Back
Matching discovery data against existing asset records to avoid duplicates
Card 68
Front
Hardware model table
Back
Stores standard product definitions for all physical assets
Card 69
Front
Asset lifecycle states
Back
Tracks hardware from stockroom to retired status
Card 70
Front
Discovery source
Back
Identifies the origin tool that updated an asset record
Card 71
Front
Data source priority
Back
Determines which system overwrites conflicting asset data
Card 72
Front
Hardware content library
Back
Reference data providing standard naming for hardware models
Card 73
Front
Asset tag
Back
Unique identifier used for physical inventory tracking
Card 74
Front
Stockroom management
Back
Tracks physical location of hardware assets not yet deployed
Card 75
Front
Normalization status
Back
Indicator showing if data matches the master hardware library
Card 76
Front
Import set staging
Back
Temporary table for validating data before final asset ingestion
Card 77
Front
Asset audit trail
Back
Logs history of field changes for compliance and tracking
Card 78
Front
Serial number mapping
Back
Primary matching criteria for unique hardware device records
Card 79
Front
Model lifecycle dates
Back
Tracks end of life and support for hardware refreshes
Card 80
Front
Hardware asset state model
Back
Defines valid transitions between asset operational stages
Card 81
Front
Asset record validation
Back
Ensures mandatory financial fields exist before saving records
Card 82
Front
Discovery vs inventory
Back
Discovery finds technical specs; inventory manages business ownership
Card 83
Front
Asset mapping rules
Back
Translates raw import data to system field values
Card 84
Front
Duplicate asset prevention
Back
Uses identification rules to merge incoming data with existing records
Card 85
Front
Hardware category
Back
Groups assets by type for reporting and depreciation
Card 86
Front
Normalization mapping
Back
Links local variations to a single standardized library name
Card 87
Front
Financial asset data
Back
Includes purchase date, cost, and vendor contract details
Card 88
Front
Asset refresh planning
Back
Uses lifecycle data to identify assets needing replacement
Card 89
Front
Hardware model aliases
Back
Additional names recognized for a single standardized hardware product
Card 90
Front
Asset bulk updates
Back
Updating multiple records using import sets or transform maps
Card 91
Front
Data integrity check
Back
Verifies reference fields like location or assigned user exist
Card 92
Front
Hardware manufacturer standardization
Back
Ensures consistent vendor names for accurate asset reporting
Card 93
Front
Asset substate
Back
Provides granular detail within a primary asset lifecycle state
Card 94
Front
Identification rule
Back
Logic determining if an asset already exists in inventory
Card 95
Front
Asset disposal process
Back
Properly retiring hardware and updating financial records
Card 96
Front
Hardware model type
Back
Categorizes hardware for specific tracking and reporting requirements
Card 97
Front
Discovery source attribute
Back
Tracks which tool provided the most recent asset data
Card 98
Front
Asset record enrichment
Back
Adding procurement or warranty details to existing records
Card 99
Front
Reconciliation engine
Back
Automates matching discovered hardware against the asset inventory
Card 100
Front
Normalized values
Back
Consistent data based on the central hardware content library
Card 101
Front
Hardware asset inventory
Back
Comprehensive list of all owned and deployed physical hardware
Card 102
Front
Asset data cleanup
Back
Removing orphaned or incorrect records after reconciliation
Card 103
Front
Standardized model reporting
Back
Relies on normalized names for accurate hardware analysis
Card 104
Front
Operational integration goal
Back
Aligning technical discovery with financial asset records
Card 105
Front
Discovery vs asset data
Back
Discovery finds tech specs; asset tracks ownership and cost
Card 106
Front
Identification rule
Back
Logic determining if an asset is already in the system
Card 107
Front
Reconciliation definition
Back
Matching discovery data against existing asset records to avoid duplicates
Card 108
Front
Normalization process
Back
Mapping raw manufacturer data to a standardized library name
Card 109
Front
Data source priority
Back
Rules deciding which system update overrides the others
Card 110
Front
Hardware model table
Back
Stores standard product definitions for all physical assets
Card 111
Front
Model category purpose
Back
Links hardware models to specific configuration item classes
Card 112
Front
Asset state vs substate
Back
State is the high-level phase; substate is the specific condition
Card 113
Front
Discovery source attribute
Back
Tracks the specific tool that updated the asset record
Card 114
Front
Hardware content library
Back
Reference data providing standard naming for hardware models
Card 115
Front
Asset tag field
Back
Unique identifier used for physical inventory tracking
Card 116
Front
Stockroom management
Back
Tracks physical location of hardware assets not yet deployed
Card 117
Front
Import set staging
Back
Temporary table for validating data before final asset ingestion
Card 118
Front
Serial number mapping
Back
Primary matching criteria for unique hardware device records
Card 119
Front
Hardware asset state model
Back
Defines valid transitions between asset operational stages
Card 120
Front
Asset record validation
Back
Ensures mandatory financial fields exist before saving records
Card 121
Front
Asset mapping rules
Back
Translates raw import data to system field values
Card 122
Front
Duplicate asset prevention
Back
Uses identification rules to merge incoming data with existing records
Card 123
Front
Normalization status
Back
Indicator showing if data matches the master hardware library
Card 124
Front
Financial asset data
Back
Includes purchase date, cost, and vendor contract details
Card 125
Front
Asset disposal process
Back
Retiring hardware and updating financial records correctly
Card 126
Front
Normalized values
Back
Consistent data based on the central hardware content library
Card 127
Front
Asset data cleanup
Back
Removing orphaned or incorrect records after reconciliation
Card 128
Front
Asset cost types
Back
Capital expenses vs operational expenses
Card 129
Front
Depreciation method
Back
Calculation for losing asset value over time
Card 130
Front
Residual value
Back
Estimated worth at end of useful life
Card 131
Front
Asset lifecycle cost
Back
Sum of acquisition, maintenance, and disposal spend
Card 132
Front
Capitalization threshold
Back
Minimum cost to treat item as capital asset
Card 133
Front
Useful life
Back
Expected duration for asset to generate value
Card 134
Front
Total cost of ownership
Back
Purchase price plus ongoing support fees