CIS – Hardware Asset Management flashcards

SERVICENOW · CIS – Hardware Asset Management (CIS-HAM)

By sparky

Log in to rate

Flash cards that will help prepare for the HAM ServiceNow exam. I'll admit there aren't going to be any definitions on the exam itself but it is good to know what these are.

Certification Summary

The ServiceNow Certified Implementation Specialist Hardware Asset Management exam is for the admins who actually reconcile the hardware records against the physical inventory. You sit this if you are the one responsible for the mess when the CI count does not match the floor count or when the procurement team cannot find the purchase order for a pile of busted laptops in the server room.

Focus your study on the Practical Management of IT Assets and Data Integrity, which make up over half the exam and cover how the system tracks hardware lifecycles and cleans up bad import data. Spend the rest of your time on the IT Asset Management Overview and Operational Integration sections, which dictate how you link asset records to your CI classes. You will see specific questions about the Asset Lifecycle state model and how it triggers automated workflows for hardware retirement.

Study

Card 1 of 134

Log in to mark cards as mastered and track progress.

The Imposter Hunt

The Imposter Hunt (Unlocked!)

Prove your knowledge to unlock this challenge.

Test your knowledge and spot the fake definitions.

0% / 75% mastery
0%

Mastery

0 of 134 cards mastered

All cards (134)

Scroll to review fronts and backs

Card 1

Front

HAM vs SAM

Back

Hardware tracks physical assets; Software tracks license entitlements and usage

Card 2

Front

ITAM lifecycle phases

Back

Request, procure, receive, deploy, maintain, retire, dispose

Card 3

Front

Asset state

Back

Current condition of a CI in the asset inventory

Card 4

Front

Asset substate

Back

Detailed status within a specific asset state

Card 5

Front

CI vs Asset

Back

CI is for service management; Asset is for financial and lifecycle management

Card 6

Front

Normalization

Back

Standardizing raw discovery data into consistent manufacturer and model names

Card 7

Front

Discovery source

Back

Tool or method used to populate configuration data

Card 8

Front

Asset record creation

Back

Triggered by procurement, receiving, or discovery of new hardware

Card 9

Front

Model category

Back

Links model records to specific asset classes and CI tables

Card 10

Front

Hardware model

Back

Catalog entry defining the make and model of hardware

Card 11

Front

Stockroom

Back

Physical or virtual location where assets are stored before deployment

Card 12

Front

Transfer order

Back

Movement of assets between stockrooms or to a user

Card 13

Front

Asset disposal

Back

Final lifecycle phase involving decommissioning and verifying destruction

Card 14

Front

Depreciation

Back

Reduction in the financial value of an asset over its useful life

Card 15

Front

Salvage value

Back

Estimated worth of an asset at the end of its life

Card 16

Front

Asset audit

Back

Verifying physical existence and location of assets against inventory records

Card 17

Front

Consumables

Back

Assets tracked by quantity rather than unique individual serial numbers

Card 18

Front

Bulk stock

Back

Managing identical items as a single aggregate quantity

Card 19

Front

Parent-child asset relationship

Back

Hierarchy linking components to a primary host hardware asset

Card 20

Front

Asset reclamation

Back

Process of recovering assets from users or retired systems for reuse

Card 21

Front

Contract association

Back

Linking assets to maintenance or lease agreements for financial tracking

Card 22

Front

Cost center

Back

Department or unit responsible for the asset's financial expenditures

Card 23

Front

Asset tag

Back

Unique identifier assigned to a physical item for tracking purposes

Card 24

Front

Serial number

Back

Manufacturer-assigned unique identifier for a specific hardware unit

Card 25

Front

Procurement process

Back

Ordering, purchasing, and receiving hardware into the inventory system

Card 26

Front

Asset management role

Back

Permissions required to create, update, or delete hardware asset records

Card 27

Front

Retirement state

Back

Status indicating an asset is no longer in active service

Card 28

Front

Data source importance

Back

Ensures accurate record matching and prevents duplicate asset entries

Card 29

Front

Asset identification rules

Back

Logic defining how to match incoming data to existing asset records

Card 30

Front

Reconciliation definition

Back

Comparing discovery data against asset inventory for consistency

Card 31

Front

Normalization data services

Back

Centralized library for standardizing manufacturer and model names

Card 32

Front

Discovery source attribute

Back

Identifies which tool populated the specific hardware record

Card 33

Front

Asset record attributes

Back

Fields containing financial, physical, and lifecycle tracking data

Card 34

Front

Hardware model normalization

Back

Translates raw hardware data into clean, vendor-standardized model names

Card 35

Front

Data integrity goal

Back

Maintaining one source of truth for hardware inventory records

Card 36

Front

Model category purpose

Back

Determines which CI and asset tables a model populates

Card 37

Front

Reconciliation engine

Back

Automates matching discovered hardware with inventory records

Card 38

Front

Asset record validation

Back

Checks data quality before finalizing inventory updates

Card 39

Front

Duplicate record prevention

Back

Uses unique serial numbers and asset tags for matching

Card 40

Front

Normalization status

Back

Indicates if a model matches the master library records

Card 41

Front

Discovery data limitations

Back

Missing financial or procurement details required for full asset tracking

Card 42

Front

Reference field integrity

Back

Ensures linked records like locations or users actually exist

Card 43

Front

Asset import sources

Back

External files or API feeds used to populate inventory

Card 44

Front

Data policy for assets

Back

Mandates required fields before an asset record can save

Card 45

Front

Hardware manufacturer field

Back

Standardized value from the content library for consistent reporting

Card 46

Front

Normalization mapping

Back

Links local model names to standardized library product names

Card 47

Front

Asset audit trail

Back

Logs changes to attributes for accountability and data history

Card 48

Front

Hardware model lifecycle

Back

Tracks end of life dates to plan hardware refreshes

Card 49

Front

Asset attribute mapping

Back

Aligns incoming data fields with system asset record fields

Card 50

Front

Data source priority

Back

Defines which system update takes precedence during reconciliation

Card 51

Front

Asset record enrichment

Back

Updating inventory with data from procurement or contract records

Card 52

Front

Serial number uniqueness

Back

Primary key for identifying specific physical hardware units

Card 53

Front

Discovery vs inventory

Back

Discovery finds tech; inventory tracks ownership and cost

Card 54

Front

Standardized model names

Back

Required for accurate reporting and vendor lifecycle management

Card 55

Front

Asset data cleanup

Back

Removing or merging incorrect records after discovery runs

Card 56

Front

Hardware category mapping

Back

Groups assets for financial and reporting purposes

Card 57

Front

Reconciliation rules

Back

Criteria used to prevent creating duplicate assets during discovery

Card 58

Front

Data quality dashboard

Back

Visualizes missing or inconsistent asset data for correction

Card 59

Front

Asset import set

Back

Staging table for validating data before inserting into assets

Card 60

Front

Normalized model values

Back

Consistent naming provided by the central hardware content library

Card 61

Front

Required asset fields

Back

Essential data points for financial and lifecycle tracking

Card 62

Front

Discovery source field

Back

Audit field showing where the asset data originated

Card 63

Front

Hardware model content

Back

Managed data library for vendor and model name standardization

Card 64

Front

Asset vs CI

Back

Asset tracks cost and lifecycle; CI tracks technical relationships

Card 65

Front

Model category

Back

Defines asset class and links model to configuration tables

Card 66

Front

Normalization process

Back

Standardizing manufacturer and model names against a central library

Card 67

Front

Reconciliation definition

Back

Matching discovery data against existing asset records to avoid duplicates

Card 68

Front

Hardware model table

Back

Stores standard product definitions for all physical assets

Card 69

Front

Asset lifecycle states

Back

Tracks hardware from stockroom to retired status

Card 70

Front

Discovery source

Back

Identifies the origin tool that updated an asset record

Card 71

Front

Data source priority

Back

Determines which system overwrites conflicting asset data

Card 72

Front

Hardware content library

Back

Reference data providing standard naming for hardware models

Card 73

Front

Asset tag

Back

Unique identifier used for physical inventory tracking

Card 74

Front

Stockroom management

Back

Tracks physical location of hardware assets not yet deployed

Card 75

Front

Normalization status

Back

Indicator showing if data matches the master hardware library

Card 76

Front

Import set staging

Back

Temporary table for validating data before final asset ingestion

Card 77

Front

Asset audit trail

Back

Logs history of field changes for compliance and tracking

Card 78

Front

Serial number mapping

Back

Primary matching criteria for unique hardware device records

Card 79

Front

Model lifecycle dates

Back

Tracks end of life and support for hardware refreshes

Card 80

Front

Hardware asset state model

Back

Defines valid transitions between asset operational stages

Card 81

Front

Asset record validation

Back

Ensures mandatory financial fields exist before saving records

Card 82

Front

Discovery vs inventory

Back

Discovery finds technical specs; inventory manages business ownership

Card 83

Front

Asset mapping rules

Back

Translates raw import data to system field values

Card 84

Front

Duplicate asset prevention

Back

Uses identification rules to merge incoming data with existing records

Card 85

Front

Hardware category

Back

Groups assets by type for reporting and depreciation

Card 86

Front

Normalization mapping

Back

Links local variations to a single standardized library name

Card 87

Front

Financial asset data

Back

Includes purchase date, cost, and vendor contract details

Card 88

Front

Asset refresh planning

Back

Uses lifecycle data to identify assets needing replacement

Card 89

Front

Hardware model aliases

Back

Additional names recognized for a single standardized hardware product

Card 90

Front

Asset bulk updates

Back

Updating multiple records using import sets or transform maps

Card 91

Front

Data integrity check

Back

Verifies reference fields like location or assigned user exist

Card 92

Front

Hardware manufacturer standardization

Back

Ensures consistent vendor names for accurate asset reporting

Card 93

Front

Asset substate

Back

Provides granular detail within a primary asset lifecycle state

Card 94

Front

Identification rule

Back

Logic determining if an asset already exists in inventory

Card 95

Front

Asset disposal process

Back

Properly retiring hardware and updating financial records

Card 96

Front

Hardware model type

Back

Categorizes hardware for specific tracking and reporting requirements

Card 97

Front

Discovery source attribute

Back

Tracks which tool provided the most recent asset data

Card 98

Front

Asset record enrichment

Back

Adding procurement or warranty details to existing records

Card 99

Front

Reconciliation engine

Back

Automates matching discovered hardware against the asset inventory

Card 100

Front

Normalized values

Back

Consistent data based on the central hardware content library

Card 101

Front

Hardware asset inventory

Back

Comprehensive list of all owned and deployed physical hardware

Card 102

Front

Asset data cleanup

Back

Removing orphaned or incorrect records after reconciliation

Card 103

Front

Standardized model reporting

Back

Relies on normalized names for accurate hardware analysis

Card 104

Front

Operational integration goal

Back

Aligning technical discovery with financial asset records

Card 105

Front

Discovery vs asset data

Back

Discovery finds tech specs; asset tracks ownership and cost

Card 106

Front

Identification rule

Back

Logic determining if an asset is already in the system

Card 107

Front

Reconciliation definition

Back

Matching discovery data against existing asset records to avoid duplicates

Card 108

Front

Normalization process

Back

Mapping raw manufacturer data to a standardized library name

Card 109

Front

Data source priority

Back

Rules deciding which system update overrides the others

Card 110

Front

Hardware model table

Back

Stores standard product definitions for all physical assets

Card 111

Front

Model category purpose

Back

Links hardware models to specific configuration item classes

Card 112

Front

Asset state vs substate

Back

State is the high-level phase; substate is the specific condition

Card 113

Front

Discovery source attribute

Back

Tracks the specific tool that updated the asset record

Card 114

Front

Hardware content library

Back

Reference data providing standard naming for hardware models

Card 115

Front

Asset tag field

Back

Unique identifier used for physical inventory tracking

Card 116

Front

Stockroom management

Back

Tracks physical location of hardware assets not yet deployed

Card 117

Front

Import set staging

Back

Temporary table for validating data before final asset ingestion

Card 118

Front

Serial number mapping

Back

Primary matching criteria for unique hardware device records

Card 119

Front

Hardware asset state model

Back

Defines valid transitions between asset operational stages

Card 120

Front

Asset record validation

Back

Ensures mandatory financial fields exist before saving records

Card 121

Front

Asset mapping rules

Back

Translates raw import data to system field values

Card 122

Front

Duplicate asset prevention

Back

Uses identification rules to merge incoming data with existing records

Card 123

Front

Normalization status

Back

Indicator showing if data matches the master hardware library

Card 124

Front

Financial asset data

Back

Includes purchase date, cost, and vendor contract details

Card 125

Front

Asset disposal process

Back

Retiring hardware and updating financial records correctly

Card 126

Front

Normalized values

Back

Consistent data based on the central hardware content library

Card 127

Front

Asset data cleanup

Back

Removing orphaned or incorrect records after reconciliation

Card 128

Front

Asset cost types

Back

Capital expenses vs operational expenses

Card 129

Front

Depreciation method

Back

Calculation for losing asset value over time

Card 130

Front

Residual value

Back

Estimated worth at end of useful life

Card 131

Front

Asset lifecycle cost

Back

Sum of acquisition, maintenance, and disposal spend

Card 132

Front

Capitalization threshold

Back

Minimum cost to treat item as capital asset

Card 133

Front

Useful life

Back

Expected duration for asset to generate value

Card 134

Front

Total cost of ownership

Back

Purchase price plus ongoing support fees