CompTIA A+ Core 2 220-1202

By Mr Sparkles · Updated Jun 17, 2026

CertificationA+ (Core 2) (220-1102)
Questions25
Passing Score90%
Format92% Multiple Choice
Sessions Logged1,555
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Certification Summary

The CompTIA A+ 220-1102 is the second half of the hardware and software cert for entry-level helpdesk techs and field support staff. You sit this one if you are trying to land a tier-one support role or if your manager wants a piece of paper to prove you know how to navigate a client workstation without breaking the image.

Operating Systems, Security, and Software Troubleshooting make up most of the test, and they hit you with scenarios where you have to pick the right command line syntax or identify the source of a boot error. The exam covers configuring basic Linux permissions, setting up email clients, and choosing the right security protocol for a mobile device, while the operational procedures section tests if you can document a ticket properly and follow safety guidelines for wiping a hard drive using Windows-specific disk management tools.

Topics covered

This quiz

Operating Systems8 (32%)
Security8 (32%)
Software Troubleshooting5 (20%)
Operational Procedures4 (16%)

Exam blueprint

Official domain weights for this certification.

Operating Systems31%
Security25%
Software Troubleshooting22%
Operational Procedures22%
Operating Systems8 questions
  • Boot and Recovery Troubleshooting1 q
  • Filesystems and Permissions1 q
  • Linux and macOS Command-Line Tools1 q
  • Windows Tools and Services1 q
  • Windows Recovery and Updates1 q
  • Scripting and Automation1 q
  • User Profiles and Domain Authentication1 q
  • Tool Selection and Troubleshooting Evidence1 q
Security8 questions
  • Malware Response and Persistence1 q
  • Authentication and Account Protection1 q
  • Wireless and Endpoint Security1 q
  • Malware Prevention and Hardening1 q
  • Least Privilege and Local Accounts1 q
  • Data Privacy and Secure Disposal1 q
  • Mobile Device Management1 q
  • Browser Security and Phishing1 q
Software Troubleshooting5 questions
  • Application Compatibility and Permissions1 q
  • OS Performance and Resource Usage1 q
  • Mobile and Application Behavior1 q
  • Browser and Certificate Issues1 q
  • Email and Client Configuration1 q
Operational Procedures4 questions
  • Safety and Data Protection1 q
  • Change Management1 q
  • Documentation and Ticket Handling1 q
  • Malware Removal Process1 q

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Question catalog for this preview

Catalog listing of the 5 preview questions for this quiz.

Question 1

A user's browser redirects search results to suspicious sites. The antivirus scan removes several files, but the behavior returns after reboot. The technician finds a scheduled task running a PowerShell command from the user's AppData folder at logon. The workstation has not been disconnected from the network yet.

What should the technician do first?

Answer choices

  • A. Isolate the workstation from the network and preserve relevant evidence before removing persistence mechanisms.

  • B. Delete the user's browser profile and clear all cookies while leaving the workstation online.

  • C. Reinstall the browser because browser redirects are always caused by corrupted browser binaries.

  • D. Disable Windows Update because the scheduled task is using PowerShell.

Question 2

A legacy accounting application runs successfully when launched by a local administrator but fails for standard users with an error writing to C:\Program Files\AcctApp\config.ini. The vendor says the application cannot be upgraded for six months. The company does not want to give users local administrator rights.

Which remediation best balances compatibility and least privilege?

Answer choices

  • A. Grant standard users local administrator rights only during business hours.

  • B. Change the application shortcut to always run elevated using the administrator's saved password.

  • C. Modify permissions only on the required application configuration path or redirect the write location to a user-writable profile path.

  • D. Disable UAC so the application can write to protected directories.

Question 3

A technician is replacing a user's laptop SSD. The laptop contains regulated customer data and is still under warranty. The user needs their data migrated to the replacement drive, and the failed SSD must be returned to the manufacturer unless company policy prevents it.

Which TWO actions should the technician take?

Answer choices

  • A. Follow company data handling policy to determine whether the failed SSD must be retained, sanitized, or destroyed instead of returned.

  • B. Use proper ESD precautions and document the asset, serial numbers, and chain-of-custody steps.

  • C. Upload the user's profile to a personal cloud drive temporarily to speed up the migration.

  • D. Leave the old SSD on the user's desk because it is no longer bootable.

  • E. Remove the warranty label so the manufacturer cannot identify the original device.

Question 4

A Windows user can open a shared department folder but cannot save changes to one subfolder. Other users in the same group can save there. The share permissions grant Change access to the group. NTFS permissions on the subfolder show the group has Modify access, but the individual user has an explicit Deny Write entry inherited from an old project folder.

What is the most likely cause?

Answer choices

  • A. Share permissions always override NTFS permissions and are blocking the user.

  • B. The explicit deny permission is taking precedence over allowed group permissions.

  • C. The user's workstation firewall is blocking SMB write traffic.

  • D. The folder is formatted as exFAT, so NTFS permissions are unavailable.

Question 5

A remote employee reports repeated account lockouts every morning. The user recently changed their domain password. The lockouts continue even when the laptop is shut down overnight. Security logs show failed authentication attempts from the user's old smartphone using Exchange ActiveSync.

What should the technician do?

Answer choices

  • A. Reset the user's domain password again because the new password failed to replicate.

  • B. Remove or update the stored corporate credentials on the smartphone and verify no other devices or apps are using the old password.

  • C. Disable the user's domain account until the lockout counter expires.

  • D. Clear the Windows credential manager on the laptop because all lockouts originate from Windows cached credentials.