CompTIA A+ Core 2 220-1202 - Domains 3 and 4 Software Troubleshooting and Operational Procedures

By Jordan Blake · Updated May 25, 2026

Questions25
Passing Score75%
Format100% Multiple Choice
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Question catalog for this preview

Catalog listing of the 5 preview questions for this quiz.

Question 1

A Windows 10 user reports that after a Windows Update, their specialized medical imaging software no longer works. The technician needs to quickly restore the previous working state without reinstalling Windows. What is the FASTEST resolution?

Answer choices

  • A. Reinstall the medical software

  • B. Use System Restore to roll back to a restore point before the update

  • C. Format and reinstall Windows

  • D. Roll back the specific Windows Update via Settings → Windows Update → View Update History → Uninstall Updates

Question 2

A technician's ticket queue shows a "Priority 1" and a "Priority 3" ticket. The P1 ticket is a system outage affecting the entire company. The P3 is a single user's non-critical request. What should the technician do?

Answer choices

  • A. Handle P3 first because it was submitted first

  • B. Handle them simultaneously

  • C. Escalate both tickets to senior staff

  • D. Handle P1 first — P1 (critical outage) takes priority over P3 (minor single-user issue)

Question 3

A Windows 10 system encounters a critical error and displays a Blue Screen of Death. After rebooting, the technician wants to analyze the crash dump file. Where are minidump files located?

Answer choices

  • A. C:\Windows\System32\Logs

  • B. C:\Windows\Minidump

  • C. C:\Users\[Username]\AppData\Temp

  • D. C:\ProgramData\Microsoft\Windows\WER

Question 4

A user reports that their Windows workstation shows "The trust relationship between this workstation and the primary domain failed." The user cannot log in with domain credentials. What is the MOST likely cause and solution?

Answer choices

  • A. The user's password expired — reset it in AD

  • B. The workstation's computer account in Active Directory became out of sync — remove the machine from the domain and rejoin it

  • C. The user needs to restart the workstation

  • D. The domain controller is offline

Question 5

A technician is working in a customer's home office and notices illegal content on the customer's computer monitor. What is the CORRECT course of action?

Answer choices

  • A. Immediately delete the illegal content

  • B. Confront the customer directly

  • C. Do not interact with or change the content; document what was observed and report it to the appropriate authorities and management

  • D. Ignore it as it's not related to the repair