ITIL 4 Service Value System and Practices

By Pat Jordan · Updated Jul 10, 2026

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Question 1

Complete the following definition: "A [[blank1]] is a result for a stakeholder enabled by one or more outputs."

Question 2

**Statement:** The ITIL 4 guiding principle "Keep it simple and practical" recommends eliminating all steps in a process that do not directly add value, even if those steps exist for regulatory compliance.

Answer choices

  • A. True

  • B. False

Question 3

Which ITIL 4 guiding principle is BEST demonstrated when a team reuses existing monitoring dashboards rather than building a new tool from scratch?

Answer choices

  • A. Focus on value

  • B. Progress iteratively with feedback

  • C. Start where you are

  • D. Think and work holistically

Question 4

An organization wants to ensure all IT assets are tracked, financially managed, and disposed of properly throughout their lifecycle. Which ITIL 4 practice BEST addresses this need?

Answer choices

  • A. Service Configuration Management

  • B. IT Asset Management

  • C. Service Catalog Management

  • D. Release Management

Question 5

Which ITIL 4 Service Value Chain activity is responsible for ensuring that services are **delivered and supported** to meet agreed specifications?

Answer choices

  • A. Plan

  • B. Improve

  • C. Deliver and Support

  • D. Engage