SERVICENOW Certified System Administrator (CSA) — Community Bank
Community bank · Updated Sep 1, 2026
| Certification | Certified System Administrator (CSA) |
| Questions | 25 |
| Passing Score | 70% |
| Format | 100% Multiple Choice |
| Sessions Logged | 6 |
| Your progress | Log in / Register to track times taken, best score, questions mastered, and coverage on this quiz. |
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Certification Summary
The ServiceNow Certified System Administrator exam is for the person who actually manages the platform instance, not the user who just opens tickets. You sit for this if you are the one configuring forms, managing access lists, or getting paged at 3am because a business rule crashed the production workflow.
Data Administration, User Interface and Navigation, and Service Automation take up the most space on the screen. You will spend your time identifying which table a field lives on, picking the right UI policy for a view, or choosing the correct workflow activity to route an approval. The rest of the exam covers basic scripting logic and user management, where you need to know how to restrict access to a record or when to trigger a client script instead of a server side business rule.
Topics covered
User Interface and Navigation21 questions
Users and Tasks4 questions
Contributors
People who added questions to this bank.
- cassettekid7 questions
- headinghome6 questions
- one_more_try5 questions
- livinquietly4 questions
- stephanieb3 questions
Question catalog for this preview
Catalog listing of the 5 preview questions for this quiz.
Question 1
A form section is not appearing for any user. The Visible field is true, and no conditions are set. Which field in the form section record could be misconfigured?
Explanation
The Roles field enforces role-based visibility, which takes precedence over the Visible field if set.
Question 2
Which table holds the records for UI Macro components used to extend the standard functionality of a form?
Explanation
UI Macros are specialized XML/HTML components stored in sys_ui_macro and are distinct from UI Pages or Form Formatters.
Question 3
Which specific field on a List Control record determines whether users are permitted to edit records directly from a list view without opening the form?
Explanation
The List edit boolean field in the List Control configuration specifically governs the inline editing capability for the associated list.
Question 4
Which table stores the configuration for a script that executes in the browser when a user clicks the Save or Submit button?
Explanation
Client Scripts, regardless of their trigger type (onLoad, onChange, onSubmit), are managed within the sys_script_client table.
Question 5
A user needs to modify the list of available table choices within a reference field. Which table stores the metadata for these dynamic reference qualifier configurations?
Explanation
Reference qualifier metadata, specifically dynamic filters, is stored in sys_filter_option_dynamic, distinct from choice lists or dictionary overrides.