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Topics covered
Platform Overview and Navigation6 questions
- ServiceNow Platform overview1 q
- Platform capabilities and services1 q
- The ServiceNow Instance1 q
- Next Experience Unified Navigation3 q
Instance Configuration18 questions
- Installing applications and plugins10 q
- Personalizing/customizing the instance4 q
- Common user interfaces in the Platform4 q
Configuring Applications for Collaboration31 questions
- Lists, Filters, and Tags2 q
- List and Form anatomy3 q
- Form Configuration3 q
- Form templates and saving options2 q
- Advanced Form Configuration3 q
- Task Management4 q
- Visual Task Boards (VTBs)4 q
- Visualizations, Dashboards, and Platform Analytics8 q
- Notifications2 q
Self Service & Automation30 questions
- Knowledge Management5 q
- Service Catalog7 q
- Workflow Studio11 q
- Virtual Agent7 q
Database Management and Platform Security51 questions
- Data Schema5 q
- Application/Access Control21 q
- Importing Data5 q
- CMDB and CSDM4 q
- Security Center11 q
- Shared Responsibility Model5 q
Data Migration and Integration24 questions
- System update sets7 q
- Business Rules4 q
- Scripting in ServiceNow10 q
- UI Policies3 q
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SERVICENOW · Certified System Administrator (CSA) · 1 deck
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