SERVICENOW · Certified System Administrator (CSA)

IT & Computer Science

ServiceNow CIS-CSA - Certified System Administrator

By IAmtheCheese

This practice exam should be more than enough to successfully pass this exam.

Updated Jun 9, 2026

160questions
75%pass score
1,693sessions
4.8 (78)rating
94%Multiple Choice

How do you want to study?

Topics covered

This quiz

Platform Overview and Navigation6 (3.8%)
Instance Configuration18 (11.3%)
Configuring Applications for Collaboration31 (19.4%)
Self Service & Automation30 (18.8%)
Database Management and Platform Security51 (31.9%)
Data Migration and Integration24 (15%)

Exam blueprint

Platform Overview and Navigation7%
Instance Configuration10%
Configuring Applications for Collaboration20%
Self Service & Automation20%
Database Management and Platform Security30%
Data Migration and Integration13%
Platform Overview and Navigation6 questions
  • ServiceNow Platform overview1 q
  • Platform capabilities and services1 q
  • The ServiceNow Instance1 q
  • Next Experience Unified Navigation3 q
Instance Configuration18 questions
  • Installing applications and plugins10 q
  • Personalizing/customizing the instance4 q
  • Common user interfaces in the Platform4 q
Configuring Applications for Collaboration31 questions
  • Lists, Filters, and Tags2 q
  • List and Form anatomy3 q
  • Form Configuration3 q
  • Form templates and saving options2 q
  • Advanced Form Configuration3 q
  • Task Management4 q
  • Visual Task Boards (VTBs)4 q
  • Visualizations, Dashboards, and Platform Analytics8 q
  • Notifications2 q
Self Service & Automation30 questions
  • Knowledge Management5 q
  • Service Catalog7 q
  • Workflow Studio11 q
  • Virtual Agent7 q
Database Management and Platform Security51 questions
  • Data Schema5 q
  • Application/Access Control21 q
  • Importing Data5 q
  • CMDB and CSDM4 q
  • Security Center11 q
  • Shared Responsibility Model5 q
Data Migration and Integration24 questions
  • System update sets7 q
  • Business Rules4 q
  • Scripting in ServiceNow10 q
  • UI Policies3 q
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