ServiceNow CIS-CSA - Certified System Administrator
By IAmtheCheese · Updated Jun 26, 2026
| Certification | Certified System Administrator (CSA) |
| Questions | 160 |
| Passing Score | 75% |
| Format | 94% Multiple Choice |
| Sessions Logged | 3,202 |
| Your progress | Log in / Register to track times taken, best score, questions mastered, and coverage on this quiz. |
| Rating |
Certification Summary
The ServiceNow Certified System Administrator exam is for the person who actually manages the platform instance, not the user who just opens tickets. You sit for this if you are the one configuring forms, managing access lists, or getting paged at 3am because a business rule crashed the production workflow.
Data Administration, User Interface and Navigation, and Service Automation take up the most space on the screen. You will spend your time identifying which table a field lives on, picking the right UI policy for a view, or choosing the correct workflow activity to route an approval. The rest of the exam covers basic scripting logic and user management, where you need to know how to restrict access to a record or when to trigger a client script instead of a server side business rule.
Topics covered
Platform Overview and Navigation6 questions
- ServiceNow Platform overview1 q
- Platform capabilities and services1 q
- The ServiceNow Instance1 q
- Next Experience Unified Navigation3 q
Instance Configuration18 questions
- Installing applications and plugins10 q
- Personalizing/customizing the instance4 q
- Common user interfaces in the Platform4 q
Configuring Applications for Collaboration31 questions
- Lists, Filters, and Tags2 q
- List and Form anatomy3 q
- Form Configuration3 q
- Form templates and saving options2 q
- Advanced Form Configuration3 q
- Task Management4 q
- Visual Task Boards (VTBs)4 q
- Visualizations, Dashboards, and Platform Analytics8 q
- Notifications2 q
Self Service & Automation30 questions
- Knowledge Management5 q
- Service Catalog7 q
- Workflow Studio11 q
- Virtual Agent7 q
Database Management and Platform Security51 questions
- Data Schema5 q
- Application/Access Control21 q
- Importing Data5 q
- CMDB and CSDM4 q
- Security Center11 q
- Shared Responsibility Model5 q
Data Migration and Integration24 questions
- System update sets7 q
- Business Rules4 q
- Scripting in ServiceNow10 q
- UI Policies3 q
Question catalog for this preview
Catalog listing of the 5 preview questions for this quiz.
Question 1
An administrator needs to open profile options, personal preferences, and impersonation from the banner area in a classic interface.
What menu should they use?
Question 2
A release lead is training a new developer on Update Set hygiene. Match each **update set concept** to the correct practice:
Question 3
A team wants board cards to stay connected to real task records returned by a filtered list. Moving or updating a card should reflect work on the underlying task rather than behave like a free sticky note.
What board type fits?
Question 4
A service owner is comparing common self-service capabilities. Match each component to its primary role:
Question 5
Security monitoring needs to detect repeated failed login attempts against many accounts over a short period. The team wants an alert that identifies possible brute-force or spray behavior.
Which monitoring alert fits?