SERVICENOW · CIS – Hardware Asset Management (CIS-HAM)

IT & Computer Science

ServiceNow CIS-HAM - Hardware Asset Management Implementation

By IAmtheCheese

Updated Jun 9, 2026

160questions
75%pass score
120sessions
4.4 (14)rating
94%Multiple Choice

How do you want to study?

Topics covered

This quiz

IT Asset Management Overview & Fundamentals18 (11.3%)
Data Integrity – Attributes and Data Sources45 (28.1%)
Practical Management of IT Assets50 (31.3%)
Operational Integration of IT Asset Management Processes37 (23.1%)
Financial Management of IT Assets10 (6.3%)

Exam blueprint

IT Asset Management Overview & Fundamentals20%
Data Integrity – Attributes and Data Sources27%
Practical Management of IT Assets30%
Operational Integration of IT Asset Management Processes18%
Financial Management of IT Assets5%
IT Asset Management Overview & Fundamentals18 questions
  • Hardware Asset Lifecycle4 q
  • IT Asset Management Basics3 q
  • Application Introduction and Recommended Practices6 q
  • Implementing Hardware Asset Management in ServiceNow5 q
Data Integrity – Attributes and Data Sources45 questions
  • Creating Trustworthy Data16 q
  • Hardware Discovery and Normalization9 q
  • HAM Hardware Model Normalization17 q
  • Trustworthy Data Fundamentals3 q
Practical Management of IT Assets50 questions
  • Inventory and Stock13 q
  • Consumables9 q
  • Automating Asset Management Lifecycle22 q
  • Contract and Change Management6 q
Operational Integration of IT Asset Management Processes37 questions
  • Requests and Procurement17 q
  • Reports and Dashboards8 q
  • Extending Asset Management5 q
  • Data Accuracy7 q
Financial Management of IT Assets10 questions
  • Hardware Contract Financials8 q
  • IT Cost Management2 q
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