ServiceNow CIS-HAM - Hardware Asset Management Implementation
By IAmtheCheese · Updated Jun 9, 2026
| Certification | CIS – Hardware Asset Management (CIS-HAM) |
| Questions | 160 |
| Passing Score | 75% |
| Format | 94% Multiple Choice |
| Sessions Logged | 4,657 |
| Your progress | Log in / Register to track times taken, best score, questions mastered, and coverage on this quiz. |
| Rating |
Certification Summary
The ServiceNow Certified Implementation Specialist Hardware Asset Management exam is for the admins who actually reconcile the hardware records against the physical inventory. You sit this if you are the one responsible for the mess when the CI count does not match the floor count or when the procurement team cannot find the purchase order for a pile of busted laptops in the server room.
Focus your study on the Practical Management of IT Assets and Data Integrity, which make up over half the exam and cover how the system tracks hardware lifecycles and cleans up bad import data. Spend the rest of your time on the IT Asset Management Overview and Operational Integration sections, which dictate how you link asset records to your CI classes. You will see specific questions about the Asset Lifecycle state model and how it triggers automated workflows for hardware retirement.
Topics covered
IT Asset Management Overview & Fundamentals18 questions
- Hardware Asset Lifecycle4 q
- IT Asset Management Basics3 q
- Application Introduction and Recommended Practices6 q
- Implementing Hardware Asset Management in ServiceNow5 q
Data Integrity – Attributes and Data Sources45 questions
- Creating Trustworthy Data16 q
- Hardware Discovery and Normalization9 q
- HAM Hardware Model Normalization17 q
- Trustworthy Data Fundamentals3 q
Practical Management of IT Assets50 questions
- Inventory and Stock13 q
- Consumables9 q
- Automating Asset Management Lifecycle22 q
- Contract and Change Management6 q
Operational Integration of IT Asset Management Processes37 questions
- Requests and Procurement17 q
- Reports and Dashboards8 q
- Extending Asset Management5 q
- Data Accuracy7 q
Financial Management of IT Assets10 questions
- Hardware Contract Financials8 q
- IT Cost Management2 q
Question catalog for this preview
Catalog listing of the 5 preview questions for this quiz.
Question 1
What does Advanced Shipment Notification automate before dock receipt?
Explanation
Creation of in-transit asset rows from.... Other choices describe ITSM, SAM, or CMDB work outside this requirement. ASN ingests vendor shipment files to pre-create assets in In Transit, tightening receiving accuracy. Payments and SAM uploads are unrelated.
Some teams reach for SAM publisher uploads when the symptom sounds related, but software asset management answers a different exam domain than hardware lifecycle.
Retirement of swapped laptops isn't it. the scenario expects governed HAM lifecycle or data integrity behavior, not this shortcut.
Vendor payment via ACH sits in the wrong layer of the platform for this ask.
Question 2
Where does an administrator monitor a running certification wave’s grouped tasks?
Explanation
Data Certification → Schedules → Instances is the governed ServiceNow path for this work. Other choices describe ITSM, SAM, or CMDB work outside this requirement. Instances aggregate tasks spawned by a schedule execution. Filters define scope but not runtime progress.
You might think Data Certification → Schedules → Filters only because the symptom sounds related. It still won't satisfy the requirement.
IntegrationHub spokes isn't it. that belongs to another ServiceNow domain (ITSM, SAM, SPM, or pure CMDB tooling).
Some teams reach for System Logs → Email when the symptom sounds related, but ad-hoc communication bypasses governed catalog, asset, and procurement records.
Question 3
Which model-level asset tracking strategy inherits behavior from its parent model category configuration?
Explanation
For this stem, Leave to category is the right tool. That aligns with CIS-HAM hardware asset management practice. Leave to category delegates the create/do-not-create decision to the category rules.
Merge CIs automatically on insert only helps if your problem is the symptom sounds related; this scenario is about the stated requirement.
Force consumable class for laptops misses the mark here — the scenario expects governed HAM lifecycle or data integrity behavior, not this shortcut.
Don't create assets only helps if your problem is the symptom sounds related; this scenario is about the stated requirement.
Question 4
A certifier spots a bad attribute while reviewing records. What is the appropriate action inside the task?
Explanation
Pick Document findings, adjust data if permitted,.... It lines up with the requirement as written. That aligns with CIS-HAM hardware asset management practice. Certifiers work within governance: notes, corrections where allowed, and explicit disposition. Global filter edits mid-run are administrative and risky.
Delete the CMDB sits in the wrong layer of the platform for this ask.
Edit the global filter mid-run for everyone isn't it. that belongs to another ServiceNow domain (ITSM, SAM, SPM, or pure CMDB tooling).
Reassign the entire instance blindly is a common trap. the scenario expects governed HAM lifecycle or data integrity behavior, not this shortcut.
Question 5
How does **Contract Management** treat reusable legal clauses in HAM? (Select TWO.)
Explanation
A is correct: Reusable T&C records attach to agreements instead of duplicating text blobs.
B is correct: History tracks temporal and legal changes for compliance reviews.
C is wrong: Detached clauses are the supported reusable pattern.
D is wrong: Per-contract linkage is allowed and encouraged.
E is wrong: Active contracts maintain clauses; expiry is not a prerequisite to edit.