ServiceNow CIS-HAM - Hardware Asset Management Implementation
By IAmtheCheese · Updated Jun 9, 2026
| Certification | CIS – Hardware Asset Management (CIS-HAM) |
| Questions | 160 |
| Passing Score | 75% |
| Format | 94% Multiple Choice |
| Sessions Logged | 5,692 |
| Your progress | Log in / Register to track times taken, best score, questions mastered, and coverage on this quiz. |
| Rating |
Certification Summary
The ServiceNow Certified Implementation Specialist Hardware Asset Management exam is for the admins who actually reconcile the hardware records against the physical inventory. You sit this if you are the one responsible for the mess when the CI count does not match the floor count or when the procurement team cannot find the purchase order for a pile of busted laptops in the server room.
Focus your study on the Practical Management of IT Assets and Data Integrity, which make up over half the exam and cover how the system tracks hardware lifecycles and cleans up bad import data. Spend the rest of your time on the IT Asset Management Overview and Operational Integration sections, which dictate how you link asset records to your CI classes. You will see specific questions about the Asset Lifecycle state model and how it triggers automated workflows for hardware retirement.
Topics covered
IT Asset Management Overview & Fundamentals18 questions
- Hardware Asset Lifecycle4 q
- IT Asset Management Basics3 q
- Application Introduction and Recommended Practices6 q
- Implementing Hardware Asset Management in ServiceNow5 q
Data Integrity – Attributes and Data Sources45 questions
- Creating Trustworthy Data16 q
- Hardware Discovery and Normalization9 q
- HAM Hardware Model Normalization17 q
- Trustworthy Data Fundamentals3 q
Practical Management of IT Assets50 questions
- Inventory and Stock13 q
- Consumables9 q
- Automating Asset Management Lifecycle22 q
- Contract and Change Management6 q
Operational Integration of IT Asset Management Processes37 questions
- Requests and Procurement17 q
- Reports and Dashboards8 q
- Extending Asset Management5 q
- Data Accuracy7 q
Financial Management of IT Assets10 questions
- Hardware Contract Financials8 q
- IT Cost Management2 q
Question catalog for this preview
Catalog listing of the 5 preview questions for this quiz.
Question 1
What does Advanced Shipment Notification automate before dock receipt?
Question 2
Where does an administrator monitor a running certification wave’s grouped tasks?
Question 3
Which model-level asset tracking strategy inherits behavior from its parent model category configuration?
Question 4
A certifier spots a bad attribute while reviewing records. What is the appropriate action inside the task?
Question 5
How does **Contract Management** treat reusable legal clauses in HAM? (Select TWO.)