ServiceNow CIS-HAM - Hardware Asset Management Implementation - Lifecycle Procurement Disposal CMDB

By Marcus Chen · Updated May 25, 2026

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Catalog listing of the 5 preview questions for this quiz.

Question 1

A lease management scenario: The company has 300 leased servers with a 3-year lease. The lease agreement includes an option to buy at the end. ServiceNow HAM needs to alert the asset manager 120 days before lease expiration to evaluate buy vs. return decision. How is this configured?

Answer choices

  • A. Create a Scheduled Report showing leases expiring in the next 120 days

  • B. Create a Contract record for the server lease linked to all 300 asset records; configure a Contract Notification with a 120-day reminder that creates a task for the asset manager with decision checklist (buy vs. return options and financial analysis)

  • C. Set a reminder on each individual asset record's "Lease Expiry" field

  • D. Configure an email notification triggered manually by the asset manager

Question 2

A company has 500 assets in a stockroom with no assigned users. The organization wants to track "shelf life" — flagging assets that have been in stock for more than 60 days without being deployed. Which HAM configuration achieves this?

Answer choices

  • A. Configure a Scheduled Report showing all assets in "In Stock" state

  • B. Create a PA Indicator tracking "Days in Stock" and configure a threshold alert for assets exceeding 60 days in "In Stock" state, triggering a task to the stockroom manager

  • C. Set a mandatory "Deploy By" date on all asset records during receiving

  • D. Configure a Discovery schedule to identify undeployed hardware

Question 3

After completing a hardware refresh, old equipment needs to be disposed of properly. The organization is subject to data security regulations requiring certificate of destruction for hard drives. How should ServiceNow HAM Pro manage the disposal process?

Answer choices

  • A. Mark assets as "Retired" and delete them from the database

  • B. Transition assets through the Disposal workflow: Request Disposal → Sanitization/Wiping (with documented method) → Vendor Pickup Scheduled → Certificate of Destruction received and attached → Asset state set to "Disposed" with audit trail

  • C. Transfer disposed assets to a "Graveyard" stockroom and leave them indefinitely

  • D. Create a Problem Record for each disposed asset to track the data destruction verification

Question 4

A HAM implementation needs to support hardware asset audits where physical assets must be verified against system records. Which ServiceNow feature is BEST for conducting field-based hardware audits with barcode/RFID scanning?

Answer choices

  • A. Run a Discovery scan and compare results with Asset records

  • B. Use the HAM Audit module with the ServiceNow Mobile app: generate audit tasks for stockroom locations, use mobile barcode scanning to record physical presence, automatically flag missing or unrecorded assets, and sync results back to the instance

  • C. Print a list of expected assets and have technicians check boxes manually, then update records in the office

  • D. Use Now Mobile Platform's Asset Scanner to perform ad-hoc individual asset lookups

Question 5

A company's HAM Pro implementation needs to manage accessories (monitors, keyboards, docking stations) alongside laptops. These accessories are assigned to employees along with their primary device. What is the BEST approach to relate accessories to their primary device and employee in ServiceNow HAM?

Answer choices

  • A. Create a separate spreadsheet tracking accessory-to-device relationships

  • B. Use the Asset Relationships feature to link accessory assets to the primary device asset, with both linked to the assigned employee; the relationship type "Component of" or "Used with" correctly models the physical association

  • C. Track accessories only in the stockroom and don't assign them to users — only primary devices get user assignment

  • D. Use a Configuration Item relationship in the CMDB (not the Asset table) for accessories