SERVICENOW CIS – Hardware Asset Management (CIS-HAM) — Community Bank

Community bank · Updated Aug 28, 2026

CertificationCIS – Hardware Asset Management (CIS-HAM)
Questions38
Passing Score70%
Format100% Multiple Choice
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Certification Summary

The ServiceNow Certified Implementation Specialist Hardware Asset Management exam is for the admins who actually reconcile the hardware records against the physical inventory. You sit this if you are the one responsible for the mess when the CI count does not match the floor count or when the procurement team cannot find the purchase order for a pile of busted laptops in the server room.

Focus your study on the Practical Management of IT Assets and Data Integrity, which make up over half the exam and cover how the system tracks hardware lifecycles and cleans up bad import data. Spend the rest of your time on the IT Asset Management Overview and Operational Integration sections, which dictate how you link asset records to your CI classes. You will see specific questions about the Asset Lifecycle state model and how it triggers automated workflows for hardware retirement.

Topics covered

This quiz

IT Asset Management Overview & Fundamentals24 (63.2%)
Data Integrity - Attributes and Data Sources14 (36.8%)

Exam blueprint

Official domain weights for this certification.

IT Asset Management Overview & Fundamentals20%
Data Integrity - Attributes and Data Sources27%
Practical Management of IT Assets30%
Operational Integration of IT Asset Management Processes18%
Financial Management of IT Assets5%

IT Asset Management Overview & Fundamentals24 questions

Data Integrity - Attributes and Data Sources14 questions

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Sample questions (5)

A free sample of 5 questions from this quiz, with answer choices and explanations.

Question 1

In the context of multi-level asset tracking, what differentiates the function of the Asset record from the Purchase Order record?

Answer choices

  • A. Purchase orders track the item quantity, whereas asset records track the individual serial numbers. (Correct)

  • B. Purchase orders define the total cost, whereas assets define the current book value.

  • C. Purchase orders track the vendor relationship, whereas assets track the assigned location.

  • D. Purchase orders track the acquisition budget, whereas assets track the maintenance schedules.

Explanation

Purchase orders are transactional procurement documents, while asset records represent the lifecycle tracking of the specific physical instance once received.

Question 2

Normalization Status is a field used to indicate the health of model data. What state indicates that a record has been successfully matched to the Hardware Asset Management content library?

Answer choices

  • A. Manually Normalized

  • B. Normalized (Correct)

  • C. Match Found

  • D. Catalog Verified

Explanation

The platform specifically uses the label 'Normalized' to reflect data that passed the library matching process. 'Match Found' and 'Catalog Verified' are not official values for this field.

Question 3

Normalization status identifies the state of a CI or asset model record during data reconciliation. Which value indicates that the Discovery process successfully matched the model to a record in the Content Library?

Answer choices

  • A. Normalized (Correct)

  • B. Match Required

  • C. New

  • D. Partial Match

Explanation

When a CI or asset model is successfully matched to a record within the Hardware Content Library, its normalization status is updated to Normalized. New indicates the record has not been processed, while Match Required suggests that the normalization engine could not perform an automatic match.

Question 4

What does the consumable asset class track that a standard hardware asset does not?

Answer choices

  • A. It tracks the physical location of individual items.

  • B. It tracks stock levels by quantity. (Correct)

  • C. It mandates a unique serial number per unit.

  • D. It links every unit to a specific user.

Explanation

Consumables are for bulk stuff like keyboards or mice where you count the pile rather than tagging every single one. If you are tracking serial numbers or unique user assignments, you are looking at standard hardware assets, not consumables.

Question 5

What characterizes the difference between the Discovery Model table and the Hardware Model table?

Answer choices

  • A. Discovery Models are unnormalized, Hardware Models are standardized (Correct)

  • B. Discovery Models are local, Hardware Models are global

  • C. Discovery Models track lifecycle, Hardware Models track cost

  • D. Discovery Models are read-only, Hardware Models are editable

Explanation

Discovery Models represent the raw data as observed by discovery tools, whereas Hardware Models are the target, normalized objects used for inventory and lifecycle management. The engine maps the former to the latter, but they serve different layers of the data integrity process.