ServiceNow CIS - ITSM
By Mr Sparkles · Updated Jun 21, 2026
| Certification | CIS – IT Service Management (CIS-ITSM) |
| Questions | 150 |
| Passing Score | 75% |
| Format | 97% Multiple Choice |
| Sessions Logged | 710 |
| Times Taken | Log in / Register |
| Highest Score | Log in / Register |
| Questions Mastered | Log in / Register |
| Coverage Progress | Log in / Register |
| Rating | ★ 4.7 (65) |
Topics covered
Incident Management30 questions
- Architecture10 q
- Scoping and requirements7 q
- Configuration: Incident lifecycle13 q
Problem Management20 questions
- Roles and lifecycle ownership1 q
- Related incidents and problem creation1 q
- CI impact analysis1 q
- CI relationship visualization1 q
- Form configuration1 q
- Intake design1 q
- Incident and problem relationship1 q
- Monitoring stalled records1 q
- Communication consistency1 q
- Workarounds and known errors1 q
- Root cause documentation1 q
- Known error readiness1 q
- Problem task usage1 q
- From problem to change1 q
- State progression1 q
- Reactive versus proactive problem identification1 q
- Scoping and requirements1 q
- Investigation quality1 q
- Closure readiness1 q
- Roles and responsibilities1 q
Change Management35 questions
- Roles and governance1 q
- CAB purpose1 q
- CAB scheduling1 q
- Change types2 q
- Risk values1 q
- Risk evaluation1 q
- Approval behavior1 q
- Roles and access1 q
- Security controls1 q
- Record creation efficiency1 q
- Planning fields1 q
- Conflict detection1 q
- Restricted scheduling periods1 q
- Approved scheduling periods1 q
- Change schedule fields1 q
- Roles and responsibilities1 q
- Approval readiness1 q
- Standard change governance1 q
- Normal change progression1 q
- Conflict response1 q
- CAB agenda selection1 q
- Unauthorized change handling1 q
- Implementation planning1 q
- Schedule and conflict review1 q
- Backout quality1 q
- Approval policies1 q
- Change tasks1 q
- Review and closure1 q
- Change creation from CI context1 q
- Standard change suitability1 q
- Emergency change distinction1 q
- Risk and schedule interaction1 q
- CAB meeting readiness1 q
- Maintenance and blackout validation1 q
Service Portfolio Management10 questions
- Service performance review1 q
- Guided service creation1 q
- Portfolio organization1 q
- Service offerings1 q
- Offering commitments1 q
- Service lifecycle phases1 q
- Portfolio governance1 q
- Service creation sequence1 q
- Retired services1 q
- Service review data1 q
Service Catalog and Request Management30 questions
- Fulfillment access1 q
- Cloud catalog variables1 q
- Record producer field mapping1 q
- Service Catalog purpose1 q
- Reusable variables1 q
- Bundled requests1 q
- Catalog ownership1 q
- Guided catalog creation1 q
- Creator Studio1 q
- Draft requests1 q
- Requested for1 q
- Fulfillment automation1 q
- Catalog access1 q
- Catalog variables1 q
- Multi-row input1 q
- Variable access in fulfillment1 q
- Client-side behavior1 q
- UI behavior without scripting1 q
- Record producers1 q
- Record producer design trap1 q
- Request hierarchy1 q
- Order guide behavior1 q
- Item visibility1 q
- Catalog item lifecycle1 q
- Variable behavior1 q
- Variable sets1 q
- Catalog Builder scope1 q
- Request recipient1 q
- Core objects and responsibilities1 q
- Building a requestable service1 q
Configuration Management Database25 questions
- Data governance1 q
- Health metrics1 q
- Relationship visualization1 q
- Service modeling1 q
- Incident state and CI investigation1 q
- Incident resolution and CI context1 q
- Security and access1 q
- Roles and operational access1 q
- Operational workspace1 q
- Urgency and prioritization1 q
- Impact and prioritization1 q
- Machine learning for operational tasks1 q
- Work routing1 q
- Machine learning recommendations1 q
- Data quality review1 q
- Service operations and CI context1 q
- State management2 q
- Incident prioritization1 q
- Service offering and incident context1 q
- Data quality and operational automation1 q
- Workspace, routing, and intelligence1 q
- CI relationship use1 q
- Core concepts and operational capabilities1 q
- Enhanced Security1 q