ServiceNow CIS-SAM - Software Asset Management Implementation
By IAmtheCheese · Updated Jun 9, 2026
| Certification | CIS – Software Asset Management (CIS-SAM) |
| Questions | 160 |
| Passing Score | 75% |
| Format | 94% Multiple Choice |
| Sessions Logged | 2,559 |
| Your progress | Log in / Register to track times taken, best score, questions mastered, and coverage on this quiz. |
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Certification Summary
The ServiceNow Certified Implementation Specialist - Software Asset Management exam targets professionals who configure software license compliance and hardware reclamation workflows within a production environment. You are likely an asset manager or system administrator who has personally mapped a discovery source to a software model, as the exam requires you to know exactly how the tables interact when discovery brings in raw data that needs normalization.
You will spend most of your time on Practical Management of Software Compliance and Data Integrity - Attributes and Sources, which together account for 58 percent of the exam. The remaining questions cover Extending SAM, Software Asset Core Overview and Fundamentals, and Operational Integration of Software Processes. Do not overthink the distinction between a software model and a discovery map, but make sure you can calculate license metrics for complex tiered or point-based products like Oracle and Microsoft without creating duplicate records in the asset repository.
Topics covered
Software Asset Core Overview & Fundamentals19 questions
- Software Asset Management Basics5 q
- Process Architecture7 q
- Application introduction and Recommendation Practices7 q
Data Integrity - Attributes and Sources for the Data47 questions
- Importing Data10 q
- Software Discovery and Normalization23 q
- Content Services14 q
Practical Management of Software Compliance51 questions
- Products and Models17 q
- License Metrics, Entitlements and Allocations16 q
- Software Reconciliation18 q
Operational Integration of Software Processes22 questions
- Contract and Change Management7 q
- Service Catalog and Procurement6 q
- Software Remediation9 q
Extending SAM21 questions
- Software Model Lifecycle and Retirement7 q
- Software Installation Optimization9 q
- Reporting, Implementation and Maintenance5 q
Question catalog for this preview
Catalog listing of the 5 preview questions for this quiz.
Question 1
With ML normalization enabled, which fields can the ML job predict after content rules partially resolve a model?
Explanation
Version, full version, and edition — that's the capability the scenario is pointing at. That aligns with CIS-SAM software asset management practice. ML normalization focuses on residual version intelligence; publisher/product remain content-driven.
Some teams reach for License metric and procurement cost when the symptom sounds related, but the scenario expects normalization, entitlement, or reconciliation behavior—not this shortcut.
Some teams reach for Suite parent and entitlement start dates when the symptom sounds related, but that belongs to hardware ITAM, ITSM, or CMDB work—not software compliance.
Publisher, product, and platform misses the mark here — ML normalization focuses on residual version intelligence; publisher/product remain content-driven.
Question 2
Remediation shows Rights not in use. Which remediation action maps to that signal?
Explanation
Remove Allocations handles this end to end. Other options confuse discovery, procurement, or ITSM workflows with SAM compliance work. Allocated-but-unused rights should be freed via Remove Allocations; other actions map to unlicensed installs or unallocated consumption patterns.
Purchase Rights is a common trap. it does not satisfy the SAM requirement in the stem.
Remove Unallocated Installs is a common trap. that belongs to hardware ITAM, ITSM, or CMDB work—not software compliance.
Remove Unlicensed Installs sits in the wrong layer of the platform for this ask.
Question 3
How often does the SCCM software usage import run by default?
Explanation
Monthly is what you want in this situation. That aligns with CIS-SAM software asset management practice. SCCM usage arrives on a monthly cadence summarizing the prior month regardless of on-demand clicks.
Quarterly solves a different problem: something adjacent but not this.
Daily only helps if your problem is the symptom sounds related; this scenario is about the stated requirement.
Weekly solves a different problem: something adjacent but not this.
Question 4
When a software installation row is inserted, what does the platform look for first to attach discovery context?
Explanation
For this stem, Whether a discovery model already exists for... is the right tool. That aligns with CIS-SAM software asset management practice. A business rule matches installs to discovery models using the documented key; if none exists it creates one. Plugin licensing and procurement finance checks are unrelated to that linkage.
Whether the Discovery plugin license is current solves a different problem: something adjacent but not this.
Some teams reach for Whether a contract rate card generated... when the symptom sounds related, but the scenario expects normalization, entitlement, or reconciliation behavior—not this shortcut.
Whether the hardware asset is leased versus... misses the mark here — the scenario expects normalization, entitlement, or reconciliation behavior—not this shortcut.
Question 5
Which table stores license metric reconciliation output per model?
Explanation
samp_license_metric_result is the governed ServiceNow path for this work. That aligns with CIS-SAM software asset management practice. Metric results capture owned versus consumed units for each metric on a software model outcome.
There's a little overlap with sys_user_has_role (the symptom sounds related), yet compliance requires entitlements and installs reconciled—not this distractor alone.
Don't choose sc_req_item for this one. compliance requires entitlements and installs reconciled—not this distractor alone.
alm_asset is a common trap. compliance requires entitlements and installs reconciled—not this distractor alone.