ServiceNow CIS-SAM - Software Asset Management Implementation - License Compliance Discovery Optimization

By Marcus Chen · Updated May 25, 2026

Questions25
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Format100% Multiple Choice
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Catalog listing of the 5 preview questions for this quiz.

Question 1

A ServiceNow SAM administrator is configuring a Publisher Pack for Microsoft. After installing the pack, what capabilities does it provide that are NOT available in standard SAM?

Answer choices

  • A. Discovery of Microsoft software installations on Windows endpoints

  • B. Pre-built software models, normalization rules, license metric definitions, and compliance rules specific to Microsoft's licensing terms, including SA (Software Assurance) downgrade rights

  • C. Integration with Microsoft License Center for automatic entitlement import via API

  • D. Custom dashboards for Microsoft spending analytics and renewal forecasting

Question 2

During a Microsoft EA (Enterprise Agreement) reconciliation, a SAM manager finds that the compliance dashboard shows 2,400 Office 365 E3 licenses consumed but only 2,000 licenses purchased. The organization bought 2,000 E3 seats with a true-up clause. Which ServiceNow SAM component tracks the purchased entitlements and triggers the compliance shortfall alert?

Answer choices

  • A. Software Installation records linked to the CI class "Software"

  • B. License Entitlements associated with the software model, with quantity set to 2,000 and a recalculation schedule

  • C. Contract records in the Contract Management module with license count fields

  • D. Discovery schedules set to count active Office 365 user accounts via API

Question 3

A global financial institution is implementing ServiceNow SAM Pro. They have Oracle Database licenses purchased under a Processor metric. During setup, which software model configuration correctly represents Oracle Database under Processor licensing?

Answer choices

  • A. Create a software model with metric type "Per Installation," set processor multiplier to 0.5 for Intel cores

  • B. Create a software model with metric type "Processor," configure the core factor table based on Oracle's Core Factor Table, and associate the model with discovered Oracle DB software installations

  • C. Create a software model with metric type "Named User Plus" and set the minimum per-processor user count to 25

  • D. Create a software model with metric type "Per Device" and rely on CMDB hardware records for processor counts

Question 4

A SAM analyst is reconciling Autodesk AutoCAD licenses. The organization has moved from perpetual licenses to Autodesk's subscription model (Flex tokens). How should ServiceNow SAM model Autodesk Flex token consumption?

Answer choices

  • A. Model each user as a Named User license and track by department

  • B. Create a Flex token software model with "Token" metric type, configure token entitlements based on purchased token pack, and integrate with Autodesk's usage reporting to track token consumption per product

  • C. Use the standard "Per Installation" metric since all Autodesk products are perpetual

  • D. Create one software model per AutoCAD feature (2D Drafting, 3D Modeling, etc.) with separate entitlements

Question 5

A SAM team wants to implement software reclamation for Adobe Acrobat Pro. They need to identify installations where the software has not been launched in 90 days and automatically uninstall it. Which ServiceNow SAM Pro features work together to accomplish this?

Answer choices

  • A. Software Usage Rights table + Scheduled Report + Email Notification to IT for manual uninstall

  • B. Software Usage data from the usage metering agent, Reclamation Candidate identification in SAM Workspace, and integration with a software distribution tool (SCCM/Intune) to execute uninstall

  • C. Discovery schedule with "Application Usage" probe + Business Rule to set Installation Status = "Unused" + manual review

  • D. Normalization Data Services + License Entitlement recalculation + Contract reconciliation workflow